JetBlue Plans Overhaul As Snafus Irk Customers – WSJ.com

From crisis comes solutions…Jetblue is set to do a complete overhaul including improved crew communications and a customer “bill of rights,” that will ensure the customer is always compensated for poor experiences. Like I said, I believe in Neeleman.

JetBlue Plans Overhaul As Snafus Irk Customers – WSJ.com

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